worst banking service

I made a deposit using a capitec ATM on Saturday, the machine made a long noise with my money inside i got an error afterwards stating that deposit not available I got my notes back except for the top R200 note which was torn in half the other half stuck inside the machine, I immediately contacted customer care and spoke to a a Mr Smith and explained my issue he put me on hold for quite some time he came back advised that he has escalated to a supervisor I should wait they will contact me once resolved, I contact the call Centre as its been days but no feedback I am now advised to go to the branch as no case was escalated, capitec has no customer service at all and no proper communication channel they have no empathy for their clients