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Bridget C
1 reviews | Active since Jul 2021
01 Jul 2021, 16:37
Worst Banking experience Ever !
After spending 2 hours at a branch in person during level 4, I am no closer to a resolution on being incorrectly debited on my credit card account, which after investigation by the branch manager has infact been a regular occurrence on my account. I have since escalated this issue to which I have received no response. For such a large amount to be taken from my account at such harsh times, being more than double what should have been debited I am left with no money in my account, and not been able to pay my other accounts accordingly. No.1 Sunday Times top 100 company of the year. I don’t think so! #wronglydebited
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Replies (3)
Capitec Bank's replyOfficial
01 Jul 2021, 18:07Good day Bridget
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Jul 2021, 18:07
Official
Good day Bridget
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Bridget C's updateReviewer Update
02 Jul 2021, 17:07Yet again sadly empty promises, no calls received today as per above reply, whilst I sit with an empty bank account & with no food for weekend!!
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Bridget C's update02 Jul 2021, 17:07
Reviewer Update
Yet again sadly empty promises, no calls received today as per above reply, whilst I sit with an empty bank account & with no food for weekend!!
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Bridget C's updateReviewer Update
04 Jul 2021, 13:23Oh this gets even better!!!
No calls from Capitec to assist me sort out the error of deducting an incorrect amount from my account, but I receive an sms confirming a further large amount will be deducted, which by the way my account has been up to date???!!! Again….wanting to incorrectly debit me! Disgusting!! I am absolutely fuming & appalled that Capitec has not bothered even trying to assist me get to the bottom of this! Quick to take but slow to credit their error!!!! I will be moving my account.
No calls from Capitec to assist me sort out the error of deducting an incorrect amount from my account, but I receive an sms confirming a further large amount will be deducted, which by the way my account has been up to date???!!! Again….wanting to incorrectly debit me! Disgusting!! I am absolutely fuming & appalled that Capitec has not bothered even trying to assist me get to the bottom of this! Quick to take but slow to credit their error!!!! I will be moving my account.
BC
Bridget C's update04 Jul 2021, 13:23
Reviewer Update
Oh this gets even better!!!
No calls from Capitec to assist me sort out the error of deducting an incorrect amount from my account, but I receive an sms confirming a further large amount will be deducted, which by the way my account has been up to date???!!! Again….wanting to incorrectly debit me! Disgusting!! I am absolutely fuming & appalled that Capitec has not bothered even trying to assist me get to the bottom of this! Quick to take but slow to credit their error!!!! I will be moving my account.
No calls from Capitec to assist me sort out the error of deducting an incorrect amount from my account, but I receive an sms confirming a further large amount will be deducted, which by the way my account has been up to date???!!! Again….wanting to incorrectly debit me! Disgusting!! I am absolutely fuming & appalled that Capitec has not bothered even trying to assist me get to the bottom of this! Quick to take but slow to credit their error!!!! I will be moving my account.