Worst bank to bank with

My account was stopped on the 29th of April without my knowledge. Since then I have been trying to get the issue resolved but every time nobody really knows what needs to be done as I complete every step but there’s always something new when I deal with the next person. I have dealt with about 10 people and every time something new pops up. I have been to the branch, contacted the WhatsApp chat and also dealt with the contact centre on numerous occasions but till today the issue hasn’t been resolved. It’s really frustrating because you can’t not have access to your account for almost 2 months without any resolution. Nobody is able to provide me with a reference or even their complaints department contact details. This is the worst bank ever and the staff don’t know their policies. I would rate them a zero if I could.