WORST BANK STAY AWAY

I am utterly disappointed with the service I have received from Capitec Bank regarding a simple request for proof of payment. I made a purchase from an online merchant, and when an issue arose, the merchant requested proof of payment from Capitec Bank. However, despite numerous attempts and requests, Capitec has failed to provide this essential documentation.

The online merchant informed me that they are unable to assist further unless Capitec Bank provides a screenshot or proof that the purchase was made. Despite explaining the urgency and importance of the matter, Capitec's response has been lackluster, with nothing but post to pillar communication that leads to no resolution.

As a customer, I expect better service and support from my bank, especially when it comes to resolving issues related to transactions. The lack of cooperation and efficiency from Capitec Bank has not only inconvenienced me but has also reflected poorly on their reputation for customer service.

I urge Capitec Bank to prioritize customer satisfaction and promptly address issues such as mine with the attention and seriousness they deserve. Until then, I cannot recommend their services to others who may encounter similar problems.