Worst bank service ever

This is my second complaint. I logged a ***** case on 31st July, got case number and afadavit. Went to constantia Capitec to report and called the ***** line before that who gave instructions what to do. I received a call 2 weeks ago after numerous emails and phonecalls and the response is they have a backlog and still no investigation done. Today I call to follow up I get transferred to 4 different people. The 4th person transfers me back to the ***** department where I'm holding on for 15 minutes. This is how Capitec treat their clients. Most of all my account was hacked where my daily limit was R40 because this happened before, still half of my money was drawn out of my account. This is the worst bank to deal with. They can't even transfer you to the correct department. If you Google capitec ***** incidents, they clearly state if you reported it within 3 days your money will be returned within 7 days if you a victim of *****. This is all a lie.