Worst bank of all time

Really a pathetic bank...I was ****med on the 3rd of April this year..some1 hacked my banking app..My entire phone was frozen I mmediately called the bank an blocked my app but in the interim the money was taken out...I have recoeved information from the forensic dept that they have managed to trace the funds to an fnb n tyme bank account,however the funds were finished from the ******** tyme bank bit they still could view the funds in the ******** fnb...however I have not recieved further communication from them until I called in on the 25/04/2022,I was rudely spoken to by the 1 consultant and I was told that my account has been compromised hence they cannot reimburse me...My questions are how the hell did my app get compromised?What security measures are capitec taking to protect its clients?How stupid do they think we are to give our pins out?Please people do not bank with capitec they may be cheaper when it comes to bank charges but they do not protect us..I was hacked out of R20500.00 n they say I cannot get my money back..Where is my money?There was an article in the news late last year regarding clients information being hacked,yet they still dnt protect us...We are taking the losses while Capitec is gaining from our losses...