Worst bank - no personal care towards clients

I had 2 ********** transactions going off my account for international subscriptions. I logged both as ***** stating that I was not the person who subscribed and that someone clearly used my info. Capitec reversed the transaction at a fee of course and now 2 months down the line the merchant that deducted the amount sent "proof" that I signed up for the subscription. This proof is again my details filled in on an online form. Which I made very clear was used from the start so this is not real proof. The ***** department decided that they will pay back the merchant without speaking to me. They give you 24hr to respond to a mail stating they have received proof and then just process the return. Capitec took 2 weeks per incident to reverse but they give their clients 24hrs?? On email? What happened to phone calls? Do you as a client not have control over your money? I am appauled that they just do what they want and you as a client get the short end of the stick. There's no protection for you as a client!