SZ
Sango Z

1 reviews | Active since Jan 2017

06 Aug 2020, 03:13

WORST BANK I'VE EVER USED

On Tuesday 04Aug 2020,I slept with money in my account and the following day, some of the money was gone, taken by Capitec(for what reason … the bank knows). The bank has this disgusting thing they do lately: not sending transaction SMS after transactions and send it days later. Now the worse thing that the bank can do was to duplicate transactions that went through on the 31st July and the 4h,transactions that I have paid for, so that you make money. Called the contact center and the ****y answers I got out of frustration rrrrrrhhhhaaaaaa!!!!!. Getting to work yesterday was a mission because knew I had cash in the bank, had to go borrow money so that I make it to wok. Called Woolworth because the bank duplicated their transitions so that I confirm if I ordered correctly. But the so-called bank I trusted to help with my money ****ed on my face and I did everything correctly and well with Wollworth.Kan’itsho ke, nenzani kule bhanki yenu before we move to other banks, because the minute I get my money back, I am leaving this stupidity and crazy methods of doing business

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Replies (4)
Capitec Bank
Capitec Bank's reply06 Aug 2020, 09:22
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction.  Kind regards
Capitec Bank
SZ
Sango Z's update06 Aug 2020, 17:53
Reviewer Update
Tell me how do i get to work because i need to be working and you are telling me about 5 working days?
SZ
Sango Z's update07 Aug 2020, 04:27
Reviewer Update
It is unfortunate whats happening to me and am not sure how i can stop this , Another unauthorized transaction just went off, the list time i ordered at Woolworth was the 4 August 2020 and just now another R300 was taken. I know at 1 Woolworth purchase on the 31 July R275 but on my app i have 2 of the same transaction. on the 4th August 2020,i know about 1 woolies transaction but another duplcate of the same transaction went through... kanti whats happening !
SZ
Sango Z's update07 Aug 2020, 04:32
Reviewer Update
and you have done it again Capitec!!!!
kanti whats your deal with me nah! thisis frustrating and ****ing me off. again you have taken money out of my account without authorization and again you don't send an sms to notify me that money was taken from me bank