NM
Nontobeko M
1 reviews | Active since Oct 2016
24 May 2021, 12:23
Worst bank in SA with unprofessional staff
I’m struggling to call Capitecs call center I’ve been transferred 6 times and whenever someone answers after I say hello they disconnect the call, I don’t owe Capitec I only bank with them however they’ve listed that i am under debt review yet I am not I’ve called the NCR they even sent me proof that I’m not under any debt counselling or debt review only Capitec is picking this up not any other bank in SA I need them to tell me where i am under debt review and FIX this nonsense and get professional staff to answer the phone and actually HELP! Anyone banking with Capitec needs to change banks ASAP this is a **** of a bank!
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Replies (2)
Capitec Bank's replyOfficial
24 May 2021, 12:25Good day Nontobeko
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 May 2021, 12:25
Official
Good day Nontobeko
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NM
Nontobeko M's updateReviewer Update
27 May 2021, 09:35I missed 1 call and I am getting messages that Capitec can’t get hold of me, 1 missed call. Can the lady contact me back because ***does not get answered and I am using my airtime to call and listen to an ivr machine for 15 minutes.
NM
Nontobeko M's update27 May 2021, 09:35
Reviewer Update
I missed 1 call and I am getting messages that Capitec can’t get hold of me, 1 missed call. Can the lady contact me back because ***does not get answered and I am using my airtime to call and listen to an ivr machine for 15 minutes.