Worst bank in SA

On 2019-09-04 i placed an order with Futurama.co.za transaction was declined so i raised my temporary limits and tried again and my transaction was approved and i went on with my life 2 days later the same amount was deducted from my account again so i went to the bank.when i got there spoke to a consultant but she treated me like i made a mistake and i was the one to blame and she also didnt not make eye contact with me because i am wheelchair bound so she spoke only to my mother next to me then she told me to contact the murchant which i did and we the murchant sent a email to capitec hours have passed no reply.i dont even have money for food now because of this terrible service