T
Thea

1 reviews | Active since Mar 2022

30 Sept 2022, 15:18

WORST BANK FOR EXECUTIVES

I have been a loyal customer for over 8 years but for the life of me I can not understand why their debit cards always give problems when trying to make online flight ticket sales or other online purchases. 2ndly they send you a message to say there has been activities on your account, and when you call their call centre to check on any security breaches you get attitude from consultants who tells you to rather check your APP as they can not give you any details. My question is then, why tell me to call a call centre number on the message if the movement seems out of the ordinary? Then to be told by the agent to go on your app instead to check if there is any extraordinary movement?. They treat good customers with excellent GOLD STATUS accounts like ****. You can not even get to speak to a service manager as you hold on forever at your cost. ITS TIME TO SWITCH BANKS! My co EXECUTIVES with far less status than I get access to Airport Lounges and treated like VIP's by their banks. Capitec has no value for EXCE status account holders., they don't treat you like you have value to them at all.

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Replies (1)
Capitec Bank
Capitec Bank's reply30 Sept 2022, 15:21
Official
Good day Thea

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank