Worst Bank Ever....Inconvenience to Customers

Capitec bank is the worse bank I've ever come across. They really pathetic and truly inconvenience their customers.Everytime I change my device I have to go into the bank to activate my banking app...regardless of having my ID number,account number and my pin. They have to option to take a selfie and then they have the audacity to say I must contact Sars to get the smart id card.*****..who are they to dictate to customers???They are small fry bank...but the worst to access.Even big banks like fnb and standard bank you can access your bank account when device is changed from the comfort of your own home.But these sheets when you must make a trip to the dawn bank to sort your app out Obsolete inconvenience to customers.