Worst bank ever

They stole my iPhone with Face ID. Managed to unlock it and access my app( lord knows how). Mind you the phone was reported lost and locked when I got two notifications of cash send. Upon receiving these sms I called the bank to tell to stop all transactions but I was told to wait..after 5-10mins I tell them my story and they tell me it’s been redeemed already sorry I need to open a case. Who keeps their phone box?? Why was I put on hold? Just went to the branch and they looking at me as if I de*****ed myself!! Got the text at 12:37 and both transactions were redeemed at 12:38😅and they say I called at 12:59 but my account was suspended at 12:42 what ****ery is this?? How did the ***** know I just received money coz I had done a sim swap??inside job ke straight but ke it’s mine fault I lost my phone neh?

Now they can’t investigate coz I don’t have the phone box for some number they need.

I urge people to seek alternative to this nonsense, Time bank im sure is secure..