nn
nix. nix.

1 reviews | Active since Mar 2017

02 Jan 2020, 15:18

Worst bank ever!!!!

This bank is the worst bank I have ever come across!! This is the third time money has disappeared from our account!!! Previously we did all the running around and it took nearly 2 months to get OUR money back. We were left without money for food etc and had to borrow from family. Now it happened again and this time it was my husband's last bit of petrol money to get to wor**** What does Capitec do? Shrug their shoulders and say "sorry for the inconvenience but it will take 72 hours for YOUR money to be back in your account"??? Really??? How the **** is he supposed to get to work??? How does your sorry make up for this??? I will not recommend this bank to anyone!!! Capitec bank, you suck as a bank and your customer service is up to ****!!!! I will be closing my account and my husband's account as well. And I will make sure I tell everyone how up to **** you guys are.

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Replies (3)
Capitec Bank
Capitec Bank's reply02 Jan 2020, 17:16
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
nn
nix. nix.'s update06 Jan 2020, 11:09
Reviewer Update
I got one phone call while I was at work. I advised when I will be available but never got a call back. The payment was eventually reversed with no valid explanation of what happened. On to top off the bad service, Capitec also deducted R50.00 from the amount that was meant to be refunded, plus my husband was told he will need to pay R60.00 for a new card!!!! Are you kidding me? We have already opened up Nedbank accounts and will be closing our accounts with Capitec within the week
Capitec Bank
Capitec Bank's reply27 Jan 2020, 09:11
Official
Good day Nerine K,
 
I confirm the matter has been dealt with.
 
Kind regards
Complaint Management
Capitec Bank