Worst bank ever

Capitec is the worst bank ever to exist never been ao frustrated with a bank in this manner . My account was closed cause of some *****ulent activity on someone else account. Lucky enough i know the person so she was able to clear my account from the *****. She had recently sent me money and i used the money same day. So they can see we transacted and she is aware of the transaction .We were both told to submit an affidavit and my id copy certified stating that my account wasn't involved in the *****. She did that on friday and we were told once the docs have been submitted account will be unblocked. Nothing has happened since then today is monday Nothing has changed. I've been sent from pillar to post with consultants who don't know what they doing giving me wrong information. Only today i get told i have to submit proof of payment how can i submit proof of payment if my account is blocked. I got bills to pay but i cant rent is due haven't paid school fees like I'm ****ed off with Capitec worst bank ever .