KG
Karen G
1 reviews | Active since May 2019
14 Jun 2021, 12:22
Worst bank ever
I am very upset with capitec as I recently went I ot the bank and made a new card and now left with no funds in my account.
I am not a person to widdraw money as I swipe or tap and go whenever if I do take out cash it's very rare and capitec will be able to see this as well as I have 2 sperate accounts on my main savings accounts soon as I am paid or any other income I transfer to those accounts and now going to the atm to widdraw money and card declines where is my money capitec its a life savings and money that's mine??? Why did this happen only after I made a new card why isn't your online app secure???
Helpful (0)
Replies (6)0
Replies (6)Capitec Bank's replyOfficial
14 Jun 2021, 12:26Good day Karen
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Jun 2021, 12:26
Official
Good day Karen
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
KG
Karen G's updateReviewer Update
14 Jun 2021, 12:27Thanks will be awaiting this call
KG
Karen G's update14 Jun 2021, 12:27
Reviewer Update
Thanks will be awaiting this call
Capitec Bank's replyOfficial
14 Jun 2021, 14:15You're welcome.
Capitec Bank's reply14 Jun 2021, 14:15
Official
You're welcome.
KG
Karen G's updateReviewer Update
15 Jun 2021, 16:37I haven't received this call yet and I had to make a call to capote the staff attitude stinks and keep repeating the same thing to me over and over I need my money???? I had to ask the lady on the 4th call if I should continue using the same card accountyyet I supposed to be told this Information.... Again I will say I have things to do and need my money urgently I cannot go on another day not having funds in my account the complaint person I spoke to seems like they unsure what they doing and then to be told there was more money taken from my account and they are being calm about it why??? And when I queried that transaction she didn't speak of it why?? Is this the bank I am dealing with irresponsible behavior ever since I made a new card with you why take on customera if you can't assist us when we need you as you are our bank.
KG
Karen G's update15 Jun 2021, 16:37
Reviewer Update
I haven't received this call yet and I had to make a call to capote the staff attitude stinks and keep repeating the same thing to me over and over I need my money???? I had to ask the lady on the 4th call if I should continue using the same card accountyyet I supposed to be told this Information.... Again I will say I have things to do and need my money urgently I cannot go on another day not having funds in my account the complaint person I spoke to seems like they unsure what they doing and then to be told there was more money taken from my account and they are being calm about it why??? And when I queried that transaction she didn't speak of it why?? Is this the bank I am dealing with irresponsible behavior ever since I made a new card with you why take on customera if you can't assist us when we need you as you are our bank.
KG
Karen G's updateReviewer Update
18 Jun 2021, 22:21Still haven't heard from you and my bank balance is zero? My card hasn't been stopped till date? What the hell is going on?? I need my money your app is ****ing bul**** useless bank I should of listen to alot of people and never banked with you now I'm left with **** all cos of you wrogues... Till date not a call nothing what investigation is being done wit**** money you taking form my account??? Why was my card not stopped????? I need an answer from you guys I work hectic shifts and cannot be chasing you for my feedback like ****ing seriously????
KG
Karen G's update18 Jun 2021, 22:21
Reviewer Update
Still haven't heard from you and my bank balance is zero? My card hasn't been stopped till date? What the hell is going on?? I need my money your app is ****ing bul**** useless bank I should of listen to alot of people and never banked with you now I'm left with **** all cos of you wrogues... Till date not a call nothing what investigation is being done wit**** money you taking form my account??? Why was my card not stopped????? I need an answer from you guys I work hectic shifts and cannot be chasing you for my feedback like ****ing seriously????
KG
Karen G's updateReviewer Update
18 Jun 2021, 22:25Hello Peter please can you assist as I haven't heard from them and it's already 5 days and nothing done as my account is still being hacked into and their app is useless works when it wants and does what it wants and I have no money and in need of help. Thanks
KG
Karen G's update18 Jun 2021, 22:25
Reviewer Update
Hello Peter please can you assist as I haven't heard from them and it's already 5 days and nothing done as my account is still being hacked into and their app is useless works when it wants and does what it wants and I have no money and in need of help. Thanks
