LVDW
Lucan Van Der Walt

1 reviews | Active since Sept 2021

17 Nov 2021, 03:30

Worst bank ever capitec is ****

About 10 days ago capitec froze my one account and then both accounts because of a client asking his bank absa to request this the client paid fo solar product from me that i would of delivered after the weekend his payment cleared in my account thursday morning not even 24 hours later capitec froze my account i then contacted ***** department they told me I need to send a proof of payment that I had all along I did do this nothing changed then they said I need to contact the client I have numerous times still nothing from him so what you go to the maximum extremes because of someone bull****ting me and you for no reason I sue the bank for damages as I have a alot of clients waiting for there orders that you have there funds no one is getting back to me your customer service is the worst ever and very ****** I will post this over every single marketing platform

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Replies (2)
Capitec Bank
Capitec Bank's reply17 Nov 2021, 07:27
Official
Good day  Lucan

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:35
Official
Hi Lucan

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank