KM
Kerry M
1 reviews | Active since Aug 2013
21 Jun 2024, 19:51
Worst bank ever
Reported ***** on my account on the 3rd June. When I try to follow up on their WhatsApp line instead of being helped they transfer me from one agent to another, one says it takes 7-14 days, another 30 days. When you question this you just get transferred to someone who can not help you eventually they close off your ticket after wasting your time for more than 2 hours and they have not helped you. I have reported them as of today to the ombudsman. I just want my money back that wax ****** from my new 3 day old card while I had that card.
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
21 Jun 2024, 20:08Good day Kerry.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day
Kind regards
Capitec Bank
Capitec Bank's reply21 Jun 2024, 20:08
Official
Good day Kerry.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day
Kind regards
Capitec Bank
KM
Kerry M's updateReviewer Update
21 Jun 2024, 20:14Thank you. I would appreciate it if someone contact's me.
KM
Kerry M's update21 Jun 2024, 20:14
Reviewer Update
Thank you. I would appreciate it if someone contact's me.
KM
Kerry M's updateReviewer Update
23 Jun 2024, 17:59You would think that you guys would me more proactive in calling and sorting out my problem. It seems that you just want to make a bad situation worse. I'm still waiting to be called
KM
Kerry M's update23 Jun 2024, 17:59
Reviewer Update
You would think that you guys would me more proactive in calling and sorting out my problem. It seems that you just want to make a bad situation worse. I'm still waiting to be called
KM
Kerry M's updateReviewer Update
24 Jun 2024, 10:11My review gets worse. I called in today and asked to speak to a manger and I believe I was put through to one who thinks ***** and theft is something to laugh about Capitec needs to seriously look at the people they are hiring and fire Lehlogonolo.
KM
Kerry M's update24 Jun 2024, 10:11
Reviewer Update
My review gets worse. I called in today and asked to speak to a manger and I believe I was put through to one who thinks ***** and theft is something to laugh about Capitec needs to seriously look at the people they are hiring and fire Lehlogonolo.