Worst bank EVER

In January 2026 while I was outside the country on holiday about R4 000 was debited from my Capitec account without my permission. I called Capitec immediately to ask for the money to be reversed but I was told it could only be done at a branch. I explained that I was not even in the country but nobody seemed willing to help.

To this day nobody at Capitec can explain who debited the money from my account. Every time I ask for answers all I get is “sorry” as if that fixes anything. I still do not know who took the money or how this even happened.

It has honestly been one of the most frustrating experiences I have ever had with a bank. I feel completely ignored and let down. A bank is supposed to protect its clients and give clear answers when something goes wrong but that has not happened here.

Honestly, this has been one of the worst banking experiences I have ever had. Unfortunately I cannot leave a zero-star review.