WORST BANK EVER!!!!

<p>So i was accepted for debt review, but capitec continued deducting my loan payment.</p> <p> </p> <p>I reversed it from my actaul salary bank, then my roommate deposited her share of rent in my acc, capitec deducted.</p> <p> </p> <p>They said they needed a 17.2 form so they can reverse my money immediately. The agent (dumi from branch 2004) kindly assisted me and went beyond. So thankful</p> <p> </p> <p>we called the NDA , they sent the form immediately, i was told as soon as the 17.2 form is received i get my winnings. This is the rent money i was supposed to pay that specific day. Dumi made calls to the relevant parties and was given a run around.</p> <p> </p> <p>I went home with hopes it can get in anytime soon. It never did until the following day, this is after i was served a letter of demand for my rent payment.</p> <p> </p> <p>I went back to the bank, Dumi involved managers to send through motivation letter as well. this was done, but i never got the money. Instead i was told that it will be done after 3 days, and the feedback was 'we will decide if it can be sent back after 3 days" this was a person who was called by the agent at the branch.</p> <p> </p> <p>i was played around, told to send the form immediately yet they knew it would take 3 days. i have never been so frustrated. after my money is sent i am closing my account.</p> <p> </p> <p>Today marks day 3, have not received my money back.</p> <p> </p> <p>i have never missed a payment to be treated this way by capitec, ever!!!</p> <p> </p> <p>reversals have never taken that long!</p> <p> </p> <p>so so annoying </p>