Worst bank ever

Capitec Bank doesn’t take their client’s seriously. On Friday, 14th Jan 2022 I received an email from their complaints department claiming that they have attempted contacting me but to no avail. To my surprise I do not have any missed calls for that day. What timw did they contact me and what proof do they have? I believe their calls should be recorded and if indeed that is correct then there should be a recording of that missed call attempt which they can produce as their proof. Capitec Bank ****med me of my grant money, I reported the matter to their branch and they never took me serious because I am a senior citizen from the rural areas and therefore according to them I do not have rights and nor do I deserve any decent customer service. They are now requesting that I call their call centre, with what money because the lite that I have is currently being withheld by them. What does one have to do to be treated fairly with integrity by this bank? It seems like they find joy in causing other people pain. They use delay tactics for their own gain without thinking of the people’s interests.