WORST BANK EVER!!!!66

The worst bank ever, if you accidently send money to the wrong account using the cellphone banking which requires only the number of the person not the account number then you are in for a big suprise apparently the other person has to authorise them to get the funds back, though it is your money they can see it is from your account. What I do not understand is, if they saying they are holding the funds that the person cannot use it then I assume it is then into no one's account what happens to that money then? It is not like I'm *****ing the money from someone's account I made a mistake and I want my money back what is so difficult to understand I should be the one with the authority how come with debit orders they are able to reverse it?I'm shocked and after charging me 6 for calling the person I get feedback that there is nothing they can do, what the hell?

One client gone and that is me , I forgot to mention their *****ed ways also , if one wants to settle the amount they loaned they get overcharged for example of you want to settle R500 you will pay R600 and something rands they did that last year December...why is that I do not know....