Worst bank ever

I have been a loyal Capitec client for +-16 yrs, and I regret every minute of it. If you are looking for a no-nonsense bank with good client service, secure transactions, and accountability - then please DO NOT BANK with CapitecBank. This is the worst bank ever, from the endless system issue to the worst client services. Day 7, and I still can't unlock my fixed savings account, and I urgently need these funds to pay for my granny's medical bill. None of their staff (branch & call centre) know when this will be fixed. One of their call centre agents Informed me that the issue would take a while to be fixed and that there was no TAT for this issue will be fixed. No communication with clients non whatsoever, just a bunch of empty apologies with no solution and no timeframe. Instead, I am spending money trying to get my money. So much for SIMPLICITY🙄😡.If I could rate them a 0 star I would. .