Worst bank ever

Today on the 30th of april capitec disappointed me and my brother.my brother is a student who tutors for an income.I myself am a single parent of 1.Today he got paid and accidentally made a typing error in my number while transferring me a R500..we went to capitec eersteriver branch immediately they said they can only block his account as he is not answering his phone..i phoned the call centre after they tried to phone this guy but he refused to pick up and they said they can't block his account...wow we banked with capitec because we trusted you..but today capitec showed me that if you accidentally put money in a wrong account then its fine that person may have it....we have cutted our losses but that R500 was my child food money for the next coming days...i cant believe you guys dont have a backup plan for something like this...we provided the proof that the money came out of my brother's account and you guys saw it in that guy's account..so you capitec are saying its his money he should have it he gets a R500 free out of nowhere....i will get another bank that cares for its clients and they money.....because you capitec are just like that guy who refused to tranfer the money back ...!!!!!Im so dissapointed...and you know what capitec you and that guy can have my R500 split it between you guys..you are the same