WORST BANK EVER

Capitec is debiting my account for over a year for a policy that has expired for over a year. I don't get an explanation Each time I call or go to the branch I get a template apology and "we'll escalate the matter further please wait for feedback" I have been up and down back and forth since November of last year trying to get them to at the very least stop debiting my account but trusty capitec never fails to debit even for services that are no longer in place It's been over twelve months that they have debited over 600 Rands without fail And I the client get no sense of recourse For for months since I've reported the matter I haven't recieved a single call explaining why this is happening as a client I feel alienated,undermined and disrepected at the highest level We are obligated to pay diligently,but when capitec is at fault we take a backseat,no sense of urgency to receive the matter no sense of compassion for the money we spend trying to call their God awful contact centre or the money we spend to go visit the branches to report poor service we recieve from them Then only to be treated as a number in a line with some money we can get I just got off the phone with a consultant Kholofelo who said she will send me an sms with a reference number for my incident it's been almost a hour and I have yet to recieve the sms How am I supposed to follow up on the matter ? 14 months 9240 plus rands And four months of complaining later I still have no resolution I still dint have my money back And I'm still "awaiting feedback" HELP