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Chris-Mari cmsmit

1 reviews | Active since Feb 2022

06 Nov 2025, 20:15

Worst bank ever

Worst bank ever.

My account got lock on the 28th October and i was not notified way, went to bank the Saturday just to find out they frozen my account due to they think there is ***** on the account.

They took away my card and app and said i must wait until Monday for ***** department to phone me i had to sit with out my salary the whole weekend.

Monday they phoned me and we talk and said they will investigated and phone me back, the afternoon they phoned and said no ***** was detected and account will be open in 24-48 hours.

I cant pay my bills or buy food for my family or get to work i had ro borrow from family just to get to work and food, the 5 November came and the account was still block.

I phoned and they said they are escalating my account and get back to me, the afternoon came and no response.

I had to go in to the branch and sit there for 2 hours to sort my account out just to tell me it was unlocked but i cant access my app to get my money they said they will tel the technician team to sort it out and it will take 2-4 hours to unlock that was at 2 o'clock the afternoon its now 8 o'clock the evening and i still cant lock in.

This is really unacceptable i cant get to work and pay bills i have 2 small children that cant eat due capitec frozen my account and simply cant keep there time lines like they said things will be open.

I will have to phone in again or go to branch the 4 th time to try to get my own hard working money so my family can eat and i can get to work the is really ridiculous and tomorrow will be the 7th November 2025 10 day with no money!!!!!!!

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Replies (4)
Capitec Bank
Capitec Bank's reply06 Nov 2025, 20:36
Official
Good day Chris-mari. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Chris-Mari cmsmit's update07 Nov 2025, 10:00
Reviewer Update
Its the 7th November 2025 and its 10 o'clock i still have not received any calls from capitec to sort this out and then when the weekend comes they just going to say i have to wait till Monday again, i have no money and still cant pay bill i have interest on my debit ordes now and cant buy food or get petrol this is really unacceptable
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Chris-Mari cmsmit's update07 Nov 2025, 10:02
Reviewer Update
How can a bank take away your money that you worked for on month end and fail to help you to get your own money back this is really hard les
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Chris-Mari cmsmit's update07 Nov 2025, 10:43
Reviewer Update
You said you will phone me the next business day now got an email you will phone me in the next 24 hours and then investigation will take 10 days so now after i waited 10 days for money and have no petrol or food now you want me to wait a another 10 day this is really ridiculous!!!!