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Raymond B

1 reviews | Active since Mar 2012

24 Apr 2020, 11:22

Worst Bank Ever

The worst bank to bank with, by far. *********** staff. Long waiting hours on calls and in branches. Details never changed when asked for. Have to go back to branches repeatedly to get one thing changed, as staff is ***********. Tap payments on cards not working. Its bad, in general, worst bank ever.

0
Replies (3)
Capitec Bank
Capitec Bank's reply24 Apr 2020, 11:49
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
RB
Raymond B's update24 Apr 2020, 11:58
Reviewer Update
Kindly keep your automated apology, ownership and investigation to yourself, as this is the exact reply to EVERYONE complaining about the poor service. I'm closing my account.
Capitec Bank
Capitec Bank's reply27 Apr 2020, 08:17
Official
Hi Raymond

We have been trying to get hold of you to no avail, please respond to our email.

Kind regards
Capitec Bank