SM
Suzan M
1 reviews | Active since Dec 2023
01 Jan 2024, 12:44
worst bank ever
they blocked my account since 21st dec and no one at capitec bank is willing to help. i called they HELP DESK, I EMAILED THEM THEY DONT EVEN BOTHER TO ANSWER, I CALL THEIR CCS, I CALLED CUSTMER SERVICE CARE, I CALLED CAT, I HAVE SPOKEN TO THEIR COLLECTION, ALL THESE DEPARTMENTS ARE JUST SENDING ME FROM PILLER TO POST.
THE ANSWER THAT I GET IS ITS CUSTOMER CARE, CUSTMOER CARE SAYS ITS CCS , CCS SAYS ITS CAT, CAT SAYS ITS CUSTER CARE THAT MUST FIX, I SPENT 400 Airtime trying to contact them.
and the end when they hear my story they drop my calls and they dont call back. when i call back i have to start with the new constultant to expain again. with no solution
Helpful (0)
Replies (2)0
Replies (2)Capitec Bank's replyOfficial
01 Jan 2024, 16:33Good day Suzan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Jan 2024, 16:33
Official
Good day Suzan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SM
Suzan M's updateReviewer Update
17 Jan 2024, 21:13my complaint has not been resolved by the capitec. no calls or emails
SM
Suzan M's update17 Jan 2024, 21:13
Reviewer Update
my complaint has not been resolved by the capitec. no calls or emails
