SM
Suzan M

1 reviews | Active since Dec 2023

01 Jan 2024, 12:44

worst bank ever

they blocked my account since 21st dec and no one at capitec bank is willing to help. i called they HELP DESK, I EMAILED THEM THEY DONT EVEN BOTHER TO ANSWER, I CALL THEIR CCS, I CALLED CUSTMER SERVICE CARE, I CALLED CAT, I HAVE SPOKEN TO THEIR COLLECTION, ALL THESE DEPARTMENTS ARE JUST SENDING ME FROM PILLER TO POST.

THE ANSWER THAT I GET IS ITS CUSTOMER CARE, CUSTMOER CARE SAYS ITS CCS , CCS SAYS ITS CAT, CAT SAYS ITS CUSTER CARE THAT MUST FIX, I SPENT 400 Airtime trying to contact them.

and the end when they hear my story they drop my calls and they dont call back. when i call back i have to start with the new constultant to expain again. with no solution

0
Replies (2)
Capitec Bank
Capitec Bank's reply01 Jan 2024, 16:33
Official
Good day Suzan 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
SM
Suzan M's update17 Jan 2024, 21:13
Reviewer Update
my complaint has not been resolved by the capitec. no calls or emails