1 reviews | Active since Sept 2016

12 Sept 2016, 10:58

Worst bank ever

<p>Yesterday I poured petrol at a filling station in Midrand, tried to pay using my Capitec card, the card was declining, tried to withdraw money at the ATM still nothing. Checked my balance and I had enough money to pay. That was an inconvenience, lucky I had my business account with me so I paid using that card. I incurred bank charges from my other account because of the incompetence of a bank that doesn't even notify us if the are any issues. I hate this bank, moving all my accounts to another bank because the same thing happened last year. I'm sick at tired of this small bank that promises convenience but doesn't deliver.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Sept 2016, 08:30
Official

Please accept my sincere apology for the frustration you experienced as result of this incident.

Robin Klein will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Managment

Capitec Bank