Worst Bank Ever!

My salary (foreign) transaction was paid over on the 29th of Dec already and today (4 Jan) STILL not processed and in my account. I have contacted multiple numbers for the Forex department and you just don't get an answer!!!!!!!!!! I was not notified that anything was needed to process it!!!!!!!!!!!!!!!!!! This is pathetic service!!!!!!!!!!!!!!!!!!!!! I would not recommend Capitec Bank to anyone and I will definitely be taking my business to a reputable banking provider who's customer care is not so horrible!!!!!!!!!!