Worst bank EVER

<p>In December 2015 I took a second loan with Capitec where I was advised by the manager of the branch who did my loan that I qualify for X amount and would use part of that amount to SETTLE the first loan I took out and will give me the "change". I was happy to do that as I would now only have one loan to pay and the first loan would be settled and be done and dusted. 4 months went by and I couldn't understand why 3 debit orders was going off from my account! I eventually went into another capitec branch only to find out that I have two loans with different settlement amounts! I then also started to be debt chased and was handed over by Mweb because without my permission she had changed my debit order details with them to start debiting from my capitec account and may I mention that she did not change my salary over to capitec because I bank with FNB. I was also not notified about this extra R30 I would be paying for the credit facility that I didn't even need or want. When going back to the manager that helped me, she pretended that she didn't know who I was and that she had helped me with this loan back in December. When I requested to speak to her she was suddenly very busy and could not speak to me. After 3 hours in the bank she came to speak to me and did absolutely NOTHING to sort my dispute out. She put me on the phone to make a complaint which I still didn't hear back from after a month. She also arranged a call back with her manager for the following day which I also did not receive. A couple of days later I went back into the bank to find out what they are going to do about this. Again nothing was done to help me. Every time I requested to speak to the manager that did my loan they said she was busy and could not help me. She kept sending other consultants to assist me. I was then sent to the general manager who told me I signed so there's nothing they can do. After explaining for the 10th time that she misled me by informing me that she will SETTLE my initial loan and give me the "change" and also that I did not authorise the debit order switch and he said he will see what he can do. After another almost 4 hours in the bank they told me to leave and they will contact my mother as I work in a call centre. They contacted her once to say that they will add the loans together and lengthen my term and reduce my installment which is complete and utter nonsense! Why should I pay more and a higher interest rate because their MANAGEMENT doesn't know what they are doing. It's been a month and I heard nothing back from this horrible bank! I need answers!!</p>