MM
Magdeline M
1 reviews | Active since Nov 2011
14 Jan 2019, 13:35
Worst bank ever
Bad service I ever received at the bank. They mix the que for general enquiries and that of people opening accounts making the que to drag forever. It took me 3 hours, just to comfirm if my late dad had account and get statement. Worst I coundn't get the statement I was told they need to apply for the statement and will get them after days. This horrible!!!
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Capitec Bank's replyOfficial
14 Jan 2019, 16:21I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Nomfefe Wulane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply14 Jan 2019, 16:21
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Nomfefe Wulane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank