YB
Yolandie B
1 reviews | Active since Feb 2022
02 Nov 2023, 11:10
Worst bank ever
Most useless bank ever I'm sitting in town have to pay my food.. They froze my account because they needed a copy of my ID after ****ing 10 years of being a client... I've send it to them now it may take days before they unfreeze... Also they put the phone down in my ear multiple times
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Replies (3)
Capitec Bank's replyOfficial
02 Nov 2023, 12:22Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply02 Nov 2023, 12:22
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
YB
Yolandie B's updateReviewer Update
02 Nov 2023, 15:31It's been hours later and I still can't access my account because it's frozen... Their excuse is after being a client for over 10 years they want to confirm who I am.. This is ridiculous
YB
Yolandie B's update02 Nov 2023, 15:31
Reviewer Update
It's been hours later and I still can't access my account because it's frozen... Their excuse is after being a client for over 10 years they want to confirm who I am.. This is ridiculous
Capitec Bank's replyOfficial
03 Nov 2023, 09:34Good day Yolandie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Nov 2023, 09:34
Official
Good day Yolandie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank