Worst Bank ever

On 27 July Capitec decided to close my account I called the client care they said iv been implicated in ***** as I received money from a company called FBK (Forex breakout kings) last year August client care advised me to go to Saps and write a statement and send copies of my ID document I had done all that and its been more then 7 days since I submitted the documents to a Capitec branch and they still have not contacted me regarding what is happening why couldn't they just lock the disputed amount and leave my account active as the funds I have in that account has nothing to do with FBK