Worst bank ever

I have a lot of issues with Capitec bank. First of all, during the first lockdown, I tried to explain to them that due to the situation at the time, I wouldn't be able to honor my commitments towards the loans I took out and asked for a payment holiday which they refused. Afterwards I basically got blacklisted and painted as a bad payer because of a situation which was out of my control. Moving forward, I managed to get my loan accounts up to date and live went on. Recently, the larger amount of the two loans were not debited by Capitec, only the smaller amount even though the money was available. Knowing that Capitec already debited the loans, my wife used the remaining money in the account. Shortly afterwards, Capitec informed me that I am in arrears with +/- R6 500 on the account and that they want their money no matter what. Now because of their incompetence, they basically forced my to make arrangements to pay an extra R2 000 on the one loan. This now equates to roughly around R10 000 I have to pay because they threatened me with further blacklisting unless I made arrangements to cover the amount they didn't deduct as agreed. My feeling on this is that they knew that the bigger amount would incur more interest. Capitec bank is one of the worst banks ever and treating their clients like dirt. Thankfully I'm almost done with these accounts and once done, I'm moving to another bank. What Capitec is doing to me is hurtful as I now have to use money which was intended for my family, to sort out their incompetence. I'll never in my life recommend Capitec to anyone. They are ******* and bullies who couldn't care less about the wellbeing of their clients. I'm just happy I'll be rid of them for good in about three months time.