Worst Bank. Capitec Bank

On 30 September 2024 I renewed my car license through the Capitec bank app. After 2 weeks of not receiving my license of any feedback, I contacted the customer care and logged a query. I was informed it will take 7 days to resolve the query. After 7 days of no communications I contacted them again and was told by an agent that it is still under investigation. From then I contacted them about once a week and all that the numerous agents said was sorry for the inconvenience but it is under investigation. Again and again this is the only response that I get. I went on the Capitec WhatsApp channel and followed up on my query after about 3 weeks. First it showed my query is under investigation. After a week I did the same thing again and the WhatsApp channel said that I don't have any out standing queries. Again I call the customer care. When I ask to speak to a manager the agents just put me on hold and I never get to speak to a manager. I don't get any feedback from Capitec. I The only time I hear from the is when I contact them. Its been 6 weeks since I logged the claim