Worst Bank. Avoid this bank!

<p>What a nightmare this bank is! None of the consultants have any idea what they're doing. They say offer assistance and give advise, only for me to discover that consultant didn't know what they were talking about and was just saying whatever they thought was right, and that they were completely wrong.</p> <p>I get transferred from department to department, everyone gives a different answer and no one can assist me.</p> <p>I paid of my loan account and wish to close it. I call the bank and they say no because I settled the account, it's a credit on the account and I must talk to a different department (Collections) because they can't help me.<br />They put me through to collections... and the lady says she doesn't know what the other consultant was on about. It's the wrong department, she must put me through to the previous call centre department I JUST spoke to.<br />My account is paid in full. It says R0 outstanding. Paid in FULL. 45/45 payments made.... and yet, because it's still open, they have a next repayment date and amount.<br />Every transaction I've ever had with this bank is just a nightmare! Long calls going nowhere using up all my airtime. Bank visits that clears nothing up. Untrained consultants.<br />I do not feel like my money (or my credit record) is safe with this bank. I'm always worried.<br />They don't have most of the documents on their system (only hard copies). You can't set your own debit date like a normal bank. They take money before payments are due. They cannot reverse faulty payments.</p> <p>etc. etc.<br />These are just a few experiences over the years.<br />Avoid this bank if possible. Rather pay more each month at a real ****erally ANY other bank) bank where you can get the assistance you require.</p>