Worst bank and incompentant call centre in all departments

My credit facilities was flagged and no one knows how to remove this permantly.Call Centre useless transferring calls to all departments and nobody can help. Seems that in April they changed my deduction date to the 16th and I never ever been paid my salary on the 15th. Now that person who did that is now dead and I sitting now with this problem they caused and refuse to help me.Yesterday I was in the branch and the consultant say this will be valid for 12 months.but get this all my payments is up to date .credit bureau clean but they refuse to give my access to credit facilities.They even told me they can see I am not in arrears and up to date but still the flag is hanging there. Now 3 months that I struggle with this. So i did not signed a concent that you can change my payment date and now I heard that the change it because of the public holidays. No what employer will pay there staff 15 days earlier because of a long weekend. ridiculous and every one has there own story and the problem is not fixed. They can put a flagg on there but they do not know at CAT how take it off and again i am sitting with the problem caused by incompentant people working there.