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Jenny P

1 reviews | Active since Oct 2018

25 Oct 2019, 14:14

WORST BANK

Can in future the bank send out notification that they cellphone app will be offline ,and not expect people to know or call in .

0
Replies (2)
Capitec Bank
Capitec Bank's reply25 Oct 2019, 15:35
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply29 Oct 2019, 12:52
Official
Good day

I tried to contact you to no avail. I have sent an email to your Gmail account.

Apologies for any inconvenienced caused.

Kind regards
Capitec Bank