1 reviews | Active since Nov 2020
Worst bank
Capitec bank is so pathetic!
This is the second time my mother has been ****med and they do nothing about it. Firstly she was ****med R2 000 and recently she was ****med R12 000.
How does that amount of money gets withdrawn out of an account above its limit and tell a client that nothing can be done.
My mom woke up to get some cash to loan her friend. She inserted the card at the ATM boom the ATM froze, she didn't even get time to put in her pin. It was Sunday Marikana branch was closer she phoned me to call Capitec bank ***** so to stop her card,I did. But R12 000 was gone.
This happened on the 24/09. She called in the branch on 26/09 and She was told that R4900 did not process on their side that on the statement it wasn't showing. She was assisted by the consultant Nontetho in Marikana branch. This R4900 only reflected later on the statement, meaning that they could've stopped that transaction to go off the account.
I feel sorry for people that still put their trust on this bank. The security is crazy. How can someone insert their card at the ATM money is gone.
Worst bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
She spoke to the manager but my suprise is that the manager didn't bother to get her ID and check her profile to see what is the feedback. I understand that complaints management tried to call the client but couldn't reach her because she was at work.
But I thought that when my mother visits the branch they are going to assist her by contacting/calling back the relevant department in regards to the incident.
She spoke to the manager but my suprise is that the manager didn't bother to get her ID and check her profile to see what is the feedback. I understand that complaints management tried to call the client but couldn't reach her because she was at work.
But I thought that when my mother visits the branch they are going to assist her by contacting/calling back the relevant department in regards to the incident.