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ruqeyah R
1 reviews | Active since Feb 2017
05 Aug 2022, 09:35
Worst bank
Capitec offline over 24 hours. The only notification we as customers get is a lousy sms. I cannot access funds and no improvement of fixing the issue yet we have bills to be paid!!! Necessities to be purchased online because I am working during the day unable to visit stores. Every month is the same issue. Instead of updating the system and servers customers are being inconvenienced by Capitec. Absolutely ridiculous!!!
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Replies (4)
Capitec Bank's replyOfficial
05 Aug 2022, 10:21Good day Ruqeyah
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Aug 2022, 10:21
Official
Good day Ruqeyah
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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ruqeyah R's updateReviewer Update
05 Aug 2022, 10:31The next business day? That is supposed to be on Monday...??? Absolutely ridiculous
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ruqeyah R's update05 Aug 2022, 10:31
Reviewer Update
The next business day? That is supposed to be on Monday...??? Absolutely ridiculous
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ruqeyah R's updateReviewer Update
05 Aug 2022, 14:51Its amazing how dishonest Capitec can be with their customers, lying about their services and giving the same monotonou response to customers and still no resolution to problems we are experiencing
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ruqeyah R's update05 Aug 2022, 14:51
Reviewer Update
Its amazing how dishonest Capitec can be with their customers, lying about their services and giving the same monotonou response to customers and still no resolution to problems we are experiencing
Capitec Bank's replyOfficial
06 Aug 2022, 08:23Good day RUQEYAH ROSSIER GOOLAM
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologise for the inconvenience.
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologise for the inconvenience.
Capitec Bank's reply06 Aug 2022, 08:23
Official
Good day RUQEYAH ROSSIER GOOLAM
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologise for the inconvenience.
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologise for the inconvenience.