Worst bank!!!

So on the 23 th of august my money got ****** out of my account , took me awhile to notice cause I thought my card was stuck in atm so when I got to spar I’ve seen it and stop the card so when got home did all I have to from my side and then phoned them to tell them … Monday got there report it with case number so then I’ve waited after 10 days got an call to tell me it’s been declined and they not refunding my money …. Telling me I’ve stop the card to late and must never allow anyone near my at atm ….. this is the worst excuse I’ve ever received and poor service it’s not right and worst bank ever!!!! Standing in front there OWN atm and they can see it’s not me but still declining my refund is terrible !!!!!