NB
Neill B

1 reviews | Active since May 2013

18 Nov 2015, 13:38

Worst bank

Hi, i opened up a Capitec bank account to save money for decm and paid in quite some money, Just as my Girl friend wants to go draw some money on the card it says i have exceeded my limit. I told the lady when i set up my account that there must be no limit and she kept on trying to convince me that we must put up a limit its safe and i told her again I WANT NO LIMIT. So today my Girlfriend went to draw R180 and it said i have a limit!!!! this is unacceptable, i am in Durban i cant go to the branch cause the card is with her. SO i called the call centre and they can do nothing over the phone not even registering me for cellphone banking. I have learned my lesson i guess it is cheap stuff is to good to be true! here we come FNB!

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Nov 2015, 08:14
Official
Hello Neill21,

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank