Worst bank

The worst bank when coming to get any assistance with helping to get a balance on my father who passed away account, they are making so much harder for the family trying to sort out everything. I are not even showing any assistance just tell us we must follow the process but other banks makes it easier to get assistance!!! Don't you think that the families is going through enough already?????? Please guys let's close our accounts asap because belief me you will struggle when something happens.