Worst assistance and service ever!

I am furious this morning. I have a loan account with Capitec. I tried to make arrangements since 9 April, I have all the emails and calls I tried to make. The lines are busy for more than 45 minutes and then your airtime runs out.

I have send the neccessary paperwork in order for my credit insurance to kick in, but no assistance has been provided. So this morning Capitec sends me a sms to tell me that I am now listed as a bad payer. How can that be done if no one has tried to assist me. You treat me as if I am a ********. And the best is I worked for Capitec myself. I will be taking my banking matters else where. Capitec is useless and the service a disgrace.

Adele Fourie