SB
Sylvia B
1 reviews | Active since Jun 2020
05 Oct 2020, 15:09
Worst and slow service ever
Waited for more than an hour to be served while my infant child was crying at the Fourways mall branch and only four consultants were available to assist. To worsen matters the consultants were walking around slowly and chit- chatting and even giving preferential treatment to other clients who arent vulnerable.
You have a big customer base however you need to relook the way you treat your customers
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Replies (2)
Capitec Bank's replyOfficial
06 Oct 2020, 09:54Hi Sylvia
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Oct 2020, 09:54
Official
Hi Sylvia
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
08 Oct 2020, 18:26Good day Ms Banda As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply08 Oct 2020, 18:26
Official
Good day Ms Banda As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank