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Bianca B
1 reviews | Active since Mar 2013
28 Feb 2023, 11:58
Worst Absolutely the Worst Businesses banking ever
4th time money just goes missing! Received an sms mony in.... Balance is R700 less... Phone, they can't and will mot assist on id nr. You need a card nr. Or account nr. Eventually phoned to have the card out of the safe. 15 mins later (after asking can you check is your pathetic system is down again for 2hours.... And lizzy said yes!) transfer to the supervisor or team leader. Sorry mam. Explain the problem!... Oh sorry our system is down...what a waste of time! Useless banking....
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
28 Feb 2023, 12:51 Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply28 Feb 2023, 12:51
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
BB
Bianca B's updateReviewer Update
28 Feb 2023, 12:53Yes someone called 12h52....
'look into the matter'
So let's how long Capitec will take. None of my calls to the call center has been returned yet
'look into the matter'
So let's how long Capitec will take. None of my calls to the call center has been returned yet
BB
Bianca B's update28 Feb 2023, 12:53
Reviewer Update
Yes someone called 12h52....
'look into the matter'
So let's how long Capitec will take. None of my calls to the call center has been returned yet
'look into the matter'
So let's how long Capitec will take. None of my calls to the call center has been returned yet
BB
Bianca B's updateReviewer Update
28 Feb 2023, 14:13Utterly useless!! Banking!
Phoned... They say its a transaction of Saturday.... But its already off the accounts available balance. !
Please beware Mercantile Capitec's banking is *****ing and choosing any previous transactions. I have sms proof where they credit wrong! Will be going to ombudsman to complain
Phoned... They say its a transaction of Saturday.... But its already off the accounts available balance. !
Please beware Mercantile Capitec's banking is *****ing and choosing any previous transactions. I have sms proof where they credit wrong! Will be going to ombudsman to complain
BB
Bianca B's update28 Feb 2023, 14:13
Reviewer Update
Utterly useless!! Banking!
Phoned... They say its a transaction of Saturday.... But its already off the accounts available balance. !
Please beware Mercantile Capitec's banking is *****ing and choosing any previous transactions. I have sms proof where they credit wrong! Will be going to ombudsman to complain
Phoned... They say its a transaction of Saturday.... But its already off the accounts available balance. !
Please beware Mercantile Capitec's banking is *****ing and choosing any previous transactions. I have sms proof where they credit wrong! Will be going to ombudsman to complain
BB
Bianca B's updateReviewer Update
28 Feb 2023, 14:33Update:
14h31
The matter has been reported at the ombudsman with my proof that the transaction of Saturday the call centre is referring to, already went off my balance Saturday. And Mercantile / Capitec Business ********ly taking money from me. As Capitec is telling lies
14h31
The matter has been reported at the ombudsman with my proof that the transaction of Saturday the call centre is referring to, already went off my balance Saturday. And Mercantile / Capitec Business ********ly taking money from me. As Capitec is telling lies
BB
Bianca B's update28 Feb 2023, 14:33
Reviewer Update
Update:
14h31
The matter has been reported at the ombudsman with my proof that the transaction of Saturday the call centre is referring to, already went off my balance Saturday. And Mercantile / Capitec Business ********ly taking money from me. As Capitec is telling lies
14h31
The matter has been reported at the ombudsman with my proof that the transaction of Saturday the call centre is referring to, already went off my balance Saturday. And Mercantile / Capitec Business ********ly taking money from me. As Capitec is telling lies