1 reviews | Active since Aug 2016
worse sevices
<p>my money was withdrawn from my account, and very strange i had my bank card with me. the amount of R200.00 was withdrawn yesterday. the 1st transaction was done around 10:06 amount of R50.00 2nd :10:07 Amount of R50.00. 3RD 19:59.. R50.00 last transaction was @ 22h00 R50.00. so i called capitec that to query, about the matter to tell them how possible is that my money withdrawn from my account. i have REF no ********** 6 of the call that i made, the only advise was that i should go to the branch and close my card and change pin code... and i ask them if they could pull out the footage to see who have withdraw my money they said their ATMS , they dont hv CAMERAS, i find that been inresponsible , how can ATM have no cameras. ??? and im only asking the footage or either miy money to be paid back, coz i never shared my pin with no1. since i started banking with capitec 2011. , this the 1st time it happens, and was advise that it will take 14 days to invistigate, so that means withing that 14 days wont be able to acces my money since m getting paid on the 23rd . this not on//// your serives its PATHETIC!!</p>
I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
