Worse service no communication at all.

What an experience costumer orientation 0, it's bee over 14days since I logged a complain they have not contacted me even once I need to call them first at all times, on the 18th of September I deposited money into a wrong account I contacted the bank to inform them of the matter they said I will get my response in 7 to 14 working days it's been way pass those days I tried calling them again only to find out thts its only then on the 3rd my matter is being attended to. Today I called to find out if they wining or not Bulelani Kula tells me how she has not been at work for 4 days she only returned today I must wait they will contact me. They already deducted a service fee of R150 but ain't doing a thing now m told I must wait 14 to 30 days this is the worst bank ever will not recommend it to anyone. Aa soon as I get a response positive or negative m changing to a more effective and efficient bank.