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adri B

1 reviews | Active since Mar 2014

12 Apr 2024, 10:42

Worse service in South Africa, please never open an account with Capitec you will loose your money

You don't even deserve 1 star. I deposited money at the ATM on Monday and then it switched off before finalized. I log an incident immediately refno ***. Monday evening they said case was resolved and money deposited in account we have to wait 24 hours. Nothing happened. Wednesday I went back to the branch they showed me on the system case was resolved and money deposited but it doesn't showed in the account. So log new case ***. Today Friday still nothing in the account so I phoned again. Now they tell me it's still under investigation. How can they have found the money on Monday and said it was deposited and now suddenly on Friday it's still under investigation? WHERE IS THE CASH THAT THEY FOUND ON MONDAY THEN? Something smell like a rat here!!!!!!

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Replies (3)
aB
adri B's update12 Apr 2024, 11:10
Reviewer Update
I just spoke to Mpho at call centre she is very rude and said she can't help me. So I phoned the bank manager at Wolmaransstad Boitumelo and she refuse to help me and throw down the phone in my ear
Capitec Bank
Capitec Bank's reply12 Apr 2024, 15:32
Official
Good day Adri 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
aB
adri B's update15 Apr 2024, 09:32
Reviewer Update
Today is exactly 1 week and still no sign of the money. I was only called to say that they can't help me and going to close the case on their side and give it over to the business department. No how is that suppose to help me?